1. Introduction

Welcome to eVisaPortal.uk ("eVisaPortal", "we", "us" or "our").

eVisaPortal.uk is an online immigration platform operated by Shams Britvisa Lawyers Ltd, dedicated exclusively to assisting individuals with UK Visit Visa applications and related services.

Shams Britvisa Lawyers Ltd is:

• A company registered in England and Wales (Company Registration Number 14182242);
• Authorised and regulated by the Immigration Advice Authority (IAA) (Registration Number F202200117); and
• Registered with the Information Commissioner's Office (ICO) for data protection purposes.

Registered Office

291 Slade Lane, Manchester, M19 2HR, United Kingdom

By accessing, browsing, creating an account, submitting information, purchasing our services or otherwise using eVisaPortal.uk, you confirm that you have read, understood and agree to be legally bound by these Terms and Conditions.

If you do not agree to these Terms and Conditions, you must not use this website or purchase any services from us.

2. Our Role

eVisaPortal.uk provides administrative support, document preparation and regulated immigration advice and services relating exclusively to UK Visit Visa applications.

Throughout these Terms and Conditions, references to "eVisaPortal.uk", "we", "us" and "our" mean Shams Britvisa Lawyers Ltd, trading through eVisaPortal.uk.

Our role is to assist you in preparing and managing your application with reasonable skill, care and professionalism. However, nothing in these Terms shall be interpreted as guaranteeing:

• that a visa will be granted;
• that an application will be accepted;
• that UK Visas and Immigration ("UKVI") will make a favourable decision;
• that a decision will be issued within any particular timeframe; or
• that entry to the United Kingdom will ultimately be granted.

All immigration decisions remain solely within the discretion of UKVI and other relevant government authorities.

3. Definitions

In these Terms and Conditions:

"Applicant", "Client", "You" and "Your" mean the individual purchasing or using services through eVisaPortal.uk.

"Application" means any UK Visit Visa application prepared, reviewed or submitted using our Services.

"Government Fees" mean any fees payable to:

• UK Visas and Immigration (UKVI);
• the Home Office;
• Visa Application Centres;
• VFS Global;
• TLScontact; or
• any government department or authorised third-party provider.

"Legal Fees" mean the professional fees charged by Shams Britvisa Lawyers Ltd for the immigration and administrative services provided through eVisaPortal.uk.

"Services" mean the services offered through eVisaPortal.uk relating exclusively to UK Visit Visa applications.

"UKVI" means UK Visas and Immigration and any successor government department or agency.

4. Authority to Act

By instructing eVisaPortal.uk, creating an account, signing electronically, ticking an acceptance box, submitting an enquiry, paying our fees or otherwise using our Services, you expressly authorise Shams Britvisa Lawyers Ltd to:

4.1 Act on Your Behalf

Prepare, review and, where instructed and authorised, submit your UK Visit Visa application on your behalf.

4.2 Communicate with Relevant Authorities

Communicate where necessary with:

• UK Visas and Immigration (UKVI);
• Home Office departments;
• Visa Application Centres;
• VFS Global;
• TLScontact;
• British Embassies;
• British High Commissions;
• British Consulates; and
• any other authority connected with your application.

4.3 Receive Correspondence

Receive correspondence, requests for further information, notifications, updates and decisions relating to your application.

4.4 Upload Documents

Upload documents and information supplied by you in support of your application.

4.5 Administrative Amendments

Correct obvious clerical, typographical, formatting or administrative errors where reasonably necessary before submission of your application.

4.6 Process Personal Information

Collect, process and store your personal information in accordance with these Terms and our Privacy Notice.

5. Client Care Terms

By instructing eVisaPortal.uk, you acknowledge and agree that:

5.1 Acting in Your Best Interests

We shall endeavour to act in your best interests and exercise reasonable skill, care and professional diligence when providing our Services.

5.2 No Guarantee of Success

Whilst we aim to maximise the prospects of a successful application, we cannot guarantee:

• visa approval;
• processing times;
• interview outcomes;
• immigration decisions;
• future travel permissions; or
• entry into the United Kingdom.

5.3 Your Cooperation

You agree to cooperate fully and provide all information, documentation and instructions reasonably requested by us.

5.4 Communications

You agree that we may communicate with you by email, WhatsApp, SMS, telephone, secure online systems or other appropriate electronic communication methods.

5.5 Accuracy of Information

You remain solely responsible for ensuring that all information and documents provided to us are truthful, accurate, complete and up to date.

5.6 Reliance Upon Information

Unless we have reason to believe otherwise, we are entitled to rely upon the accuracy of the information and documents supplied by you.

5.7 Scope of Our Services

Unless expressly agreed otherwise in writing, our Services are limited exclusively to assistance with UK Visit Visa applications.

6. Scope of Services

These Terms and Conditions apply only to UK Standard Visitor Visa applications, including, where applicable:

• tourism visits;
• family visits;
• business visits;
• medical treatment visits;
• academic visits;
• permitted paid engagements or other short-term permitted activities; and
• long-term Standard Visitor Visas, including 2-year, 5-year and 10-year visitor visas.

On this platform, our services do not include advice or representation in relation to:

• Skilled Worker visas;
• Family visas;
• Settlement or Indefinite Leave to Remain applications;
• Asylum or Protection claims;
• Human Rights applications;
• Appeals;
• Administrative Reviews;
• Judicial Reviews;
• Sponsor Licence applications;
• British nationality or citizenship applications; or
• any other immigration category outside the scope of a UK Visit Visa application.

7. Applicant Responsibilities

The success of any UK immigration application depends significantly upon the accuracy, completeness and quality of the information and supporting evidence provided by the Applicant.

By instructing us, you acknowledge and agree that you are responsible for complying with the following obligations.

7.1 Honest and Accurate Information

All information provided to us must be truthful, accurate, complete, up to date, and not false or misleading in any respect.

7.2 Genuine Documents

All documents submitted in support of your application must be genuine and lawfully obtained. You must not knowingly provide:

• forged documents;
• altered or manipulated documents;
• counterfeit documents;
• false representations; or
• misleading information.

Where we reasonably believe that information or documentation may be false, misleading or fraudulent, we reserve the right to refuse to act further and, where required by law or our regulatory obligations, notify the appropriate authorities.

7.3 Duty to Notify Us of Changes

You must notify us as soon as reasonably practicable if:

• your personal circumstances change;
• information previously provided becomes inaccurate;
• supporting documents expire or change;
• your contact details change; or
• your travel plans or intended purpose of visit change.

Failure to notify us may adversely affect your application.

7.4 Consequences of False or Inaccurate Information

You acknowledge that providing false, inaccurate or misleading information may result in:

• refusal of your application;
• allegations of deception;
• cancellation of existing permission to enter or remain;
• future immigration restrictions or bans; and
• other adverse immigration consequences.

Shams Britvisa Lawyers Ltd accepts no responsibility for any refusal, delay or adverse decision resulting from inaccurate, incomplete or misleading information or documentation supplied by you.

7.5 Supporting Evidence

You acknowledge that UK Visas and Immigration (UKVI) may require evidence relating to, amongst other things:

• your financial circumstances;
• employment or self-employment;
• business activities;
• accommodation arrangements;
• previous travel history;
• family circumstances;
• ties to your country of residence; and
• the purpose and intended duration of your visit.

You remain responsible for providing sufficient supporting evidence to satisfy the relevant Immigration Rules. Whilst we will advise you on the evidence that may assist your application, the final decision as to whether sufficient evidence has been provided rests with UKVI.

8. Visa Success Disclaimer

8.1 Best Endeavours

Shams Britvisa Lawyers Ltd will exercise reasonable skill, care and professional judgement in preparing and managing your application and will endeavour to maximise the prospects of a successful outcome based on the information and documentation provided.

8.2 No Guarantee of Success

Whilst we maintain high professional standards and a strong track record of assisting clients with UK Visit Visa applications, we cannot and do not guarantee:

• that a visa will be granted;
• that an application will be successful;
• that entry clearance will be issued;
• that a particular duration of visa will be granted;
• that processing will be completed within any specified timeframe; or
• that entry into the United Kingdom will ultimately be permitted.

8.3 Immigration Decisions

All immigration decisions are made solely by:

• UK Visas and Immigration (UKVI);
• Entry Clearance Officers;
• Border Force Officers; and
• other authorised Home Office decision-makers.

Shams Britvisa Lawyers Ltd has no authority to influence, control or determine the outcome of any immigration application or decision.

8.4 Visa Refusals

A refusal of an application does not, by itself, establish that:

• we acted negligently;
• our advice was incorrect;
• our services were defective;
• we breached our professional obligations; or
• you are automatically entitled to compensation or a refund.

Each application and any subsequent refusal will be considered on its own individual facts and circumstances.

9. Fees and Payments

9.1 Legal Fees

Our Legal Fees relate to the professional immigration advice, legal support and administrative services provided by Shams Britvisa Lawyers Ltd in connection with your UK Visit Visa application. Depending upon your chosen service, our work may include:

• an initial eligibility assessment;
• immigration advice relating to UK Visit Visa requirements;
• preparation and completion of application forms;
• review of supporting documents;
• preparation of supporting representations or covering letters;
• uploading supporting documentation;
• correspondence with you regarding your application;
• communication with UKVI or Visa Application Centres where appropriate;
• appointment booking assistance where included within your chosen service; and
• ongoing assistance until a decision has been received or our agreed services have been completed.

9.2 Government Fees

Government Fees are separate from our Legal Fees and may include fees payable directly to:

• UK Visas and Immigration (UKVI);
• the Home Office;
• Visa Application Centres;
• VFS Global;
• TLScontact;
• Priority or Super Priority services; and
• any other authorised third-party provider.

Government Fees are not retained by Shams Britvisa Lawyers Ltd and are subject to the refund policies of the relevant authority.

9.3 Payment Authority

By making payment through eVisaPortal.uk, you authorise Shams Britvisa Lawyers Ltd to collect our Legal Fees and Government Fees where we are authorised to make payment on your behalf.

9.4 Outstanding Fees

We reserve the right not to commence, suspend or cease work on your matter until all agreed fees have been paid in accordance with our payment terms.

10. Your Right to Cancel

10.1 Cancellation Before Work Begins

You may withdraw your instructions at any time before substantive work has commenced. Where no substantive work has been undertaken, you will normally be entitled to a full refund of any Legal Fees paid.

10.2 Consumer Rights

Nothing in these Terms affects any statutory cancellation rights or other protections available to you under applicable UK consumer legislation.

11. Termination of Instructions

11.1 Your Right to Terminate

You may terminate your instructions at any time by notifying us in writing.

11.2 Our Right to Cease Acting

Shams Britvisa Lawyers Ltd may cease acting for you where:

• you fail to provide information reasonably requested;
• you provide false, inaccurate or misleading information;
• you behave abusively or unreasonably towards our staff;
• continuing to act would breach our legal or regulatory obligations;
• agreed fees remain unpaid;
• a conflict of interest arises; or
• professional or regulatory rules require us to cease acting.

11.3 Effect of Termination

Termination shall not affect our entitlement to payment for work properly carried out up to the date your instructions end.

12. Refund Policy

We are committed to operating a fair, transparent and proportionate refund policy that reflects both the work undertaken and your rights under applicable consumer law.

12.1 Full Refund

Where you cancel your instructions before substantive work has commenced, and no meaningful work has been undertaken on your matter, you will normally be entitled to a full refund of any Legal Fees paid.

12.2 Partial Refunds

If you withdraw your instructions after substantive work has commenced but before your application has been submitted, we may retain a fair and proportionate amount of our Legal Fees to reflect the work completed. As general guidance only:

These percentages are indicative only. Every matter will be assessed individually to ensure that any deduction remains fair, reasonable and proportionate.

12.3 Work Substantially Completed

Where the agreed services have been substantially completed before cancellation, our Legal Fees may become wholly or partly non-refundable, depending upon the stage reached and the work undertaken.

13. Government Fees

13.1 Government Fees Paid to UKVI

Government Fees paid to UK Visas and Immigration (UKVI), the Home Office, Visa Application Centres or any other government authority or authorised third-party provider are separate from our Legal Fees.

Once Government Fees have been paid, they become subject to the refund policies of the relevant authority. Shams Britvisa Lawyers Ltd cannot guarantee that Government Fees will be refunded and accepts no responsibility for decisions made by UKVI or any other authority regarding refunds.

13.2 Withdrawal Before Biometrics

Where your application has been submitted, Government Fees have been paid, and you have not yet attended your biometric appointment, we may, where appropriate, assist you in requesting a refund of Government Fees from UKVI if such a refund is permitted under UKVI's published policies. However:

• the decision whether to refund Government Fees remains entirely with UKVI or the relevant authority; and
• our Legal Fees will generally not be refundable at this stage because the agreed professional services will have been substantially completed.

13.3 After Biometrics

Once Government Fees have been paid and your biometric information has been enrolled, Government Fees are generally non-refundable in accordance with UKVI policy.

Unless otherwise agreed in writing or required by law, our Legal Fees will also generally be non-refundable once your application is awaiting a decision.

14. Change of Mind After Submission

If you decide not to proceed after your application has been finalised, Government Fees have been paid on your behalf, and/or substantial work has been completed, our Legal Fees shall normally remain payable and non-refundable because the services requested have already been substantially performed.

15. Visa Refusals

15.1 No Automatic Liability

A refusal of your application by UKVI does not automatically mean that Shams Britvisa Lawyers Ltd has acted negligently, breached its professional duties or provided defective services. UKVI may refuse an application for numerous reasons beyond our reasonable control, including where an Entry Clearance Officer is not satisfied regarding:

• the genuine purpose of the visit;
• your intentions;
• financial circumstances;
• immigration history;
• supporting evidence;
• credibility; or
• your ties to your country of residence.

15.2 Refusals Outside Our Control

Where an application is refused for reasons outside our reasonable control, including the matters listed above:

• we shall not be liable for the refusal;
• our Legal Fees shall generally not be refundable; and
• Government Fees shall remain subject to the refund policy of the relevant authority.

16. Goodwill Re-Applications

We recognise that a visa refusal can be disappointing. Although we accept no liability for refusals arising from matters outside our control, we may, entirely at our discretion and as a gesture of goodwill, offer:

• preparation of a fresh application without charging an additional Legal Fee;
• a discounted re-application service; or
• another appropriate form of assistance.

Where such an offer is made, you will remain responsible for any new Government Fees or third-party charges; and any goodwill offer is entirely discretionary and does not create a contractual entitlement or establish any admission of liability.

17. Errors Attributable to Shams Britvisa Lawyers Ltd

We are committed to maintaining high professional standards and exercising reasonable skill and care in the provision of our services.

If an application is refused solely because of a material administrative or professional error directly attributable to Shams Britvisa Lawyers Ltd, we will investigate the matter promptly and fairly. Examples may include:

• completing the application form incorrectly despite receiving accurate information from you;
• failing to upload documents provided by you;
• omitting relevant evidence supplied by you without reasonable justification; or
• another administrative error that materially affected the outcome of the application.

17.1 Available Remedies

If, following our investigation, we conclude that the refusal resulted solely from our error, we may, at our sole discretion:

• Refund Legal Fees: provide a full or partial refund of the Legal Fees paid.
• Re-Application: prepare and submit a fresh application without charging an additional Legal Fee.
• Government Fees: where appropriate and where the circumstances justify it, contribute towards or reimburse Government Fees relating to the new application.

Any remedy offered under this clause is entirely dependent upon the circumstances of the individual case and our findings following investigation.

17.2 Exclusions

This clause shall not apply where the refusal resulted wholly or partly from:

• inaccurate, incomplete or misleading information supplied by you;
• documents that were not provided to us;
• changes in circumstances that were not disclosed to us before submission;
• adverse immigration history;
• discretionary decisions made by UKVI or other immigration authorities; or
• matters outside our reasonable control.

18. Complaints About Fees

If you believe that our Legal Fees have been incorrectly charged or that a refund has been improperly refused, you may submit a complaint in accordance with our separate Complaints Policy.

All complaints will be investigated fairly, objectively and within a reasonable timeframe. Nothing in these Terms and Conditions affects your statutory rights under applicable consumer protection legislation.

19. Digital Platform Disclaimer

eVisaPortal.uk operates through an online platform that is continuously maintained and improved.

Whilst we make every reasonable effort to ensure that the website, online forms, automated systems and information displayed are accurate and operate correctly, minor administrative errors, technical issues, software faults or temporary inconsistencies may occasionally occur. Where such issues are identified, we will use reasonable endeavours to:

• investigate the matter promptly;
• correct any inaccuracies as soon as reasonably practicable;
• keep affected clients appropriately informed where necessary; and
• minimise any inconvenience caused.

Nothing in this clause excludes our obligation to exercise reasonable skill, care and professional diligence in providing our services.

21. Documents and Supporting Evidence

You are responsible for ensuring that all information and documents provided to us are genuine, accurate, complete, up to date, and lawfully obtained.

Whilst we will advise you on the documents that may strengthen your application, the responsibility for providing complete and accurate supporting evidence remains with you.

You may decide which documents you wish to provide. However, if you choose not to provide documents that we reasonably recommend or request, this may adversely affect your application. Shams Britvisa Lawyers Ltd accepts no responsibility for any refusal or delay resulting from information or documents deliberately withheld by you.

We reserve the right to decline to use, submit or rely upon any document that we reasonably believe to be false, altered, misleading or otherwise unreliable.

22. Confidentiality

We understand that the information you provide is private and confidential.

Subject to our legal, regulatory and professional obligations, all information and documentation supplied by you will be treated confidentially and handled with appropriate care. Your information will only be disclosed where reasonably necessary:

• to prepare, manage or submit your immigration application;
• to communicate with UK Visas and Immigration (UKVI), Visa Application Centres or other relevant authorities;
• to comply with legal, regulatory or professional obligations;
• to prevent or investigate fraud or unlawful activity;
• to establish, exercise or defend legal rights; or
• where you have authorised or instructed us to do so.

We will not disclose your confidential information for unrelated purposes without an appropriate lawful basis.

23. Data Protection and Privacy

Shams Britvisa Lawyers Ltd is committed to protecting your personal information and respecting your privacy. All personal information will be collected, processed, stored and used in accordance with:

• the UK General Data Protection Regulation (UK GDPR);
• the Data Protection Act 2018;
• applicable UK privacy legislation; and
• our Privacy Notice.

Shams Britvisa Lawyers Ltd is registered with the Information Commissioner's Office (ICO).

Your personal information will only be processed for purposes connected with the immigration services you have instructed us to provide. We will never knowingly misuse your information or disclose it to third parties unless:

• it is necessary to provide the services you have requested;
• you have authorised us to do so;
• we are required or permitted to do so by law; or
• disclosure is necessary to protect our legal rights or comply with our regulatory obligations.

24. Your Data Rights

Subject to applicable UK data protection legislation, you may have the right to:

• request access to the personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your personal information where applicable;
• request restriction of processing in certain circumstances;
• object to certain processing activities;
• request transfer of your personal information where legally available;
• withdraw your consent where processing relies upon consent; and
• raise concerns regarding the processing of your personal information.

Requests relating to your personal information should normally be made to us in writing. We will respond within the applicable legal time limits.

25. Document Retention and Destruction

We retain documents and personal information only for as long as reasonably necessary to:

• provide the services you have instructed us to perform;
• comply with our legal and regulatory obligations;
• respond to complaints;
• defend legal claims; and
• maintain appropriate professional records.

Your active file will normally be retained until your immigration matter has concluded and a final decision has been received.

Following completion of your matter, copies of your file may be retained for up to six (6) years in accordance with our regulatory obligations and professional practice.

You may request, in writing, that your personal information and documents be securely destroyed at any stage. Where we are not legally or professionally required to retain your information, we will take reasonable steps to securely delete or destroy it within a reasonable period. Where we are required by law or our regulatory obligations to retain certain records, we will explain this to you and retain only the information necessary for that purpose.

26. Electronic Communications

By using eVisaPortal.uk or instructing us, you agree that we may communicate with you electronically where appropriate. Communications may be sent by email, WhatsApp, SMS, telephone, secure online systems or other appropriate electronic communication methods.

Whilst we take reasonable precautions to protect electronic communications, you acknowledge that communications transmitted via the internet may carry inherent security risks beyond our reasonable control.

27. Electronic Signatures and Acceptance of Terms

By ticking an acceptance box, clicking "Continue", clicking "Submit", signing electronically, creating an account, purchasing our services or otherwise instructing us, you confirm that you:

• have read and understood these Terms and Conditions;
• accept the Client Care provisions incorporated within these Terms;
• authorise Shams Britvisa Lawyers Ltd to act on your behalf in accordance with your instructions;
• consent to the processing of your personal information in accordance with our Privacy Notice; and
• agree that your electronic acceptance shall have the same legal effect as a handwritten signature.

28. Changes Before Submission

Before your application has been submitted to UK Visas and Immigration (UKVI) and before any Government Fees have been paid, you may request amendments to your application as many times as reasonably necessary.

All requested amendments must be truthful, accurate and supported by genuine information or evidence. You remain responsible for carefully reviewing and approving the final version of your application before submission.

29. No Changes After Submission

Once your application has been submitted to UKVI and Government Fees have been paid, it will generally no longer be possible to amend the information contained within the application through the UKVI system.

It is therefore your responsibility to ensure that all information is accurate and complete before authorising submission.

30. Additional Information After Submission

If UKVI requests further information, clarification or additional supporting evidence after submission, we may, where authorised and within the scope of our instructions, assist you in responding to those requests.

We will endeavour to keep you informed of any material correspondence relating to your application. However, all decisions regarding whether additional information or evidence will be accepted remain solely within the discretion of UKVI and the relevant immigration authorities.

31. Intellectual Property

Unless otherwise stated, all intellectual property rights, including copyright, trade marks, logos, website content, text, graphics, designs, software, layouts and other materials displayed on or forming part of eVisaPortal.uk are owned by or licensed to Shams Britvisa Lawyers Ltd.

Nothing contained on this website grants you any ownership rights or licence to use any intellectual property unless expressly stated otherwise.

You must not copy, reproduce, distribute, publish, modify, transmit, create derivative works from, commercially exploit or otherwise use any part of this website without our prior written consent, except where permitted by applicable law.

32. User Content

Where you submit reviews, testimonials, feedback or other content through eVisaPortal.uk, you confirm and warrant that:

• you own or have the necessary rights and permissions to submit such content;
• the content is truthful, accurate and lawful;
• the content does not infringe the intellectual property or legal rights of any third party; and
• the content is not defamatory, offensive, abusive, discriminatory or otherwise unlawful.

By submitting such content, you grant Shams Britvisa Lawyers Ltd a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish, display and reproduce that content for legitimate business, marketing and promotional purposes, unless you subsequently request its removal and we are reasonably able to comply.

We reserve the right to remove or refuse to publish any content which, in our reasonable opinion, breaches these Terms and Conditions or may expose us to legal or regulatory risk.

33. Acceptable Use

You agree to use eVisaPortal.uk lawfully, responsibly and in accordance with these Terms and Conditions. You must not:

• use the website or our services for any unlawful purpose;
• provide false, inaccurate or misleading information;
• impersonate another individual or organisation;
• upload viruses, malicious software or harmful code;
• attempt to gain unauthorised access to our systems or those of any third party;
• interfere with the security or operation of the website;
• misuse, abuse or disrupt our services; or
• engage in conduct that may damage the reputation or lawful operation of Shams Britvisa Lawyers Ltd.

Where we reasonably believe that these Terms have been breached, we reserve the right to suspend or terminate access to our website or services and take any other action reasonably necessary to protect our business, clients or legal obligations.

34. Fraud and Misrepresentation

Shams Britvisa Lawyers Ltd operates a strict zero-tolerance policy towards fraud, deception and misrepresentation. Where we reasonably believe that false, altered, misleading or fraudulent information or documentation has been supplied, we reserve the right to:

• refuse to accept instructions;
• suspend or cease acting on your behalf;
• terminate our professional relationship with you;
• decline to submit any application;
• report matters to the appropriate authorities where required by law or our regulatory obligations; and
• take any other action reasonably necessary to protect our legal, professional or regulatory responsibilities.

We shall not be responsible for any visa refusal, immigration consequences, financial loss or delay arising directly or indirectly from inaccurate, incomplete, misleading or fraudulent information supplied by you or on your behalf.

35. Consumer Rights

Nothing contained within these Terms and Conditions excludes, limits or restricts any statutory rights or remedies available to you under applicable law, including the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other mandatory consumer protection legislation.

Where any provision of these Terms is found to be inconsistent with mandatory consumer legislation, that provision shall be interpreted or applied only to the extent permitted by law, and the remainder of these Terms shall continue in full force and effect.

These Terms and Conditions are intended to operate fairly, transparently and in accordance with applicable UK law while protecting the legitimate interests of both you and Shams Britvisa Lawyers Ltd.

36. Limitation of Liability

36.1 Reasonable Skill and Care

Nothing in these Terms and Conditions excludes or limits any liability where such exclusion or limitation would be unlawful. Shams Britvisa Lawyers Ltd, operating eVisaPortal.uk, will exercise reasonable skill, care and professional diligence in providing the Services in accordance with applicable legal and regulatory requirements.

36.2 Digital Platform

eVisaPortal.uk is operated by Shams Britvisa Lawyers Ltd through an online technology platform. Whilst we make every reasonable effort to ensure that the website, automated processes and platform functionality operate accurately and effectively, minor administrative errors, technical issues or temporary inconsistencies may occasionally occur due to software updates, system maintenance or the ongoing development of the platform. Where such issues are identified, we will use reasonable efforts to investigate the matter promptly, correct any inaccuracies as soon as reasonably practicable, keep affected clients appropriately informed where necessary, and minimise any inconvenience caused. Nothing in this clause affects our obligation to exercise reasonable skill, care and professional diligence in providing our Services.

36.3 Digital Platform Disclaimer

eVisaPortal.uk operates through an evolving online and technology-based platform. Whilst we endeavour to ensure that information, automated processes and website functionality operate accurately and effectively, minor administrative errors, technical discrepancies or unintended inconsistencies may occasionally occur due to the nature of digital systems, software integrations or the ongoing development of the platform. Where such issues are identified, we shall use reasonable endeavours to investigate the matter promptly, correct inaccuracies as soon as reasonably practicable, keep affected Applicants appropriately informed where relevant, and minimise any inconvenience caused. Nothing in this clause excludes our obligation to exercise reasonable skill and care.

36.4 Matters Outside Our Control

To the fullest extent permitted by law, neither eVisaPortal.uk nor the Partner Firm shall be liable for losses arising from:

• decisions made by UKVI;
• decisions made by Entry Clearance Officers;
• decisions made by Border Force Officers;
• discretionary immigration decisions;
• delays caused by UKVI;
• delays caused by Visa Application Centres;
• postal or courier delays;
• technical failures outside our reasonable control;
• changes in immigration laws, policies or procedures; or
• inaccurate, incomplete or misleading information supplied by you.

36.5 Indirect Losses

To the fullest extent permitted by law, we shall not be liable for loss of profits, loss of business opportunities, loss of anticipated travel arrangements, emotional distress, reputational loss, indirect losses or consequential losses.

36.6 Maximum Liability

Subject to applicable law and except in cases involving fraud, fraudulent misrepresentation, death or personal injury caused by negligence, our total liability arising out of the Services provided shall not exceed the amount of Legal Fees paid by you in relation to the relevant matter.

36.7 Consumer Rights

Nothing in these Terms shall affect any rights you may have under the Consumer Rights Act 2015, applicable consumer protection legislation, or any other mandatory legal provisions.

37. Force Majeure

Neither eVisaPortal.uk nor the Partner Firm shall be liable for delays or failures in performing obligations where such delay or failure results from circumstances beyond their reasonable control, including but not limited to:

• acts of God;
• war;
• terrorism;
• civil unrest;
• industrial disputes;
• epidemics or pandemics;
• natural disasters;
• cyber-attacks;
• internet outages;
• power failures;
• government restrictions;
• changes in immigration procedures; or
• closure of Visa Application Centres.

Where such circumstances arise, obligations may be suspended for the duration of the relevant event.

38. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Subject to any mandatory consumer rights, the courts of England and Wales shall have exclusive jurisdiction to determine any dispute arising out of or in connection with these Terms and Conditions.

39. Regulatory Information

eVisaPortal.uk is owned and operated by Shams Britvisa Lawyers Ltd, a company registered in England and Wales.

• Company Registration Number: 14182242
• Immigration Advice Authority (IAA) Registration Number: F202200117

Registered Office

291 Slade Lane, Manchester, M19 2HR, United Kingdom

Shams Britvisa Lawyers Ltd is authorised and regulated by the Immigration Advice Authority (IAA) and is registered with the Information Commissioner's Office (ICO) for data protection purposes.

Further information regarding our regulatory status is available upon request or from the relevant regulatory authorities.

40. Changes to These Terms

We may amend these Terms and Conditions from time to time to reflect:

• changes in applicable legislation;
• changes to the Immigration Rules or Home Office guidance;
• regulatory developments;
• operational or business requirements;
• technological developments; or
• improvements to our website or services.

The most recent version of these Terms and Conditions will be published on eVisaPortal.uk and will take effect from the Effective Date stated at the beginning of the document.

Where you have already instructed us before any amendment takes effect, the version of these Terms applicable at the time your instructions were accepted will generally continue to apply unless otherwise required by law or agreed in writing.

41. Severability

If any provision of these Terms and Conditions is held by a court or other competent authority to be unlawful, invalid or unenforceable, that provision shall, to the extent necessary, be deemed severed from these Terms without affecting the validity or enforceability of the remaining provisions.

Where possible, any invalid or unenforceable provision shall be interpreted in a manner that most closely reflects its original purpose and intention while remaining legally enforceable.

42. Entire Agreement

These Terms and Conditions, together with our Client Care provisions, Privacy Notice, Refund and Cancellation Policy and any other documents expressly incorporated by reference, constitute the entire agreement between you and Shams Britvisa Lawyers Ltd in relation to the services provided through eVisaPortal.uk.

They supersede all previous discussions, correspondence, representations and understandings relating to the same subject matter.

Nothing in this clause excludes or limits liability for fraudulent misrepresentation or any other liability which cannot lawfully be excluded.

43. Contact Details

If you have any questions regarding these Terms and Conditions or our services, please contact:

• eVisaPortal.UK
• 291 Slade Lane, Manchester, M19 2HR, United Kingdom
• Email: info@evisaportal.uk
• Website: www.evisaportal.uk

44. Final Declaration and Website Acceptance

By ticking the acceptance box, clicking "Continue", clicking "Submit", signing electronically, creating an account, purchasing our services or otherwise instructing us through eVisaPortal.uk, you confirm and declare that:

• you have carefully read, understood and agree to be legally bound by these Terms and Conditions;
• you have accepted the integrated Client Care provisions contained within these Terms;
• you authorise Shams Britvisa Lawyers Ltd to act on your behalf in connection with your UK Visit Visa application and related services in accordance with your instructions;
• all information, documents and evidence provided by you are, to the best of your knowledge and belief, true, accurate, complete and genuine;
• you understand that all immigration decisions are made independently by UK Visas and Immigration (UKVI) and remain entirely outside our control;
• you acknowledge that no guarantee or promise of visa approval, processing times or any particular outcome has been made;
• you have read and accept the provisions relating to fees, cancellations, refunds and visa refusals contained within these Terms;
• you consent to the collection, use and processing of your personal information in accordance with our Privacy Notice and applicable UK data protection legislation; and
• you agree that your electronic acceptance shall have the same legal effect as a handwritten signature and shall constitute a legally binding acceptance of these Terms and Conditions.